Shipping & Delivery – PetCons.com

At PetCons.com, we take pride in providing fast and reliable delivery so your pet supplies arrive quickly and safely. Please review the details below to ensure a smooth and worry-free shopping experience.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

During peak seasons, shipments may require additional handling time. If a significant delay occurs, our team will contact you promptly at PetCons.help@gmail.com.

Shipping Rates & Delivery Estimates

Shipping charges for your order are automatically calculated and displayed at checkout.

• Standard Shipping (France & EU): 3–7 business days
• Express Shipping (France & EU): 1–3 business days
• International Shipping: 7–14 business days (depending on customs and destination)

Note: Delivery times may vary due to postal delays, weather conditions, or high-volume shipping periods.

Shipment Confirmation & Order Tracking

Once your order has shipped, you’ll receive an email confirmation with your tracking number. Tracking details may take up to 24 hours to appear after dispatch.

Shipping Within France & the European Union

We proudly ship across France and EU countries using trusted carriers such as La Poste, Colissimo, DHL, and Chronopost.

All PetCons.com orders include secure packaging, shipment tracking, and careful handling to ensure your pet’s essentials arrive safely and on time.

International Shipping Policy

PetCons.com ships to select international destinations. Customers outside the EU are responsible for any customs duties, import taxes, or local fees once the shipment reaches their country.

PetCons.com is not responsible for customs delays or additional import costs. Please review your local import regulations before placing an order.

Lost, Stolen, or Damaged Packages

PetCons.com is not liable for packages lost, stolen, or damaged after confirmed delivery. If your order arrives damaged, please contact us within 48 hours at PetCons.help@gmail.com with your order number and clear photos.

Our support team will promptly review your case and arrange a replacement or refund when applicable.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate and complete shipping information. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipment costs.

If you notice an address error after placing your order, contact us immediately at PetCons.help@gmail.com. We’ll do our best to update it before the order ships.

Contact Us

For any questions or concerns regarding shipping or delivery, please reach out to our support team:

Email: PetCons.help@gmail.com
Address: 70 Rue de la Touche, 45450 Donnery, France

Thank you for choosing PetCons.com — where every delivery supports your pet’s health, comfort, and happiness.